Privacy and Security & Anti-Spam Policy

At StarGames (STARGAME S.R.L), we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data.

StarGames (STARGAME S.R.L) considers all player information confidential and processes data in compliance with data protection laws. This Privacy Policy explains:

  • What information we collect about you
  • How we use your information
  • When and how we share your information with others
  • How we secure your information
  • Your rights regarding your personal information

By accessing or using our services, you consent to the data practices described in this policy. We may update this policy periodically, and will notify users of any significant changes.

StarGames (STARGAME S.R.L) collects personal data to provide efficient services and ensure the security of transactions. We collect information in the following ways:

Information You Provide to Us:
  • Account Information: Name, email address, phone number, date of birth, and other details required for account creation and verification
  • Financial Information: Payment details, transaction history, and banking information necessary for deposits and withdrawals
  • Identity Verification: Documents and information required to verify your identity in compliance with regulatory requirements
  • Communications: Information you provide when contacting customer support
Information Collected Automatically:
  • Device Information: IP address, device type, operating system, and browser type
  • Usage Information: Games played, betting patterns, login times, and other activity on our platform
  • Location Information: General location based on IP address
  • Cookies and Tracking Technologies: Information collected through cookies and similar technologies (detailed in our Cookie Policy section)

We collect and process this information to ensure compliance with legal and regulatory requirements, prevent fraud, and provide you with a secure and personalized gaming experience.

We use your personal information for the following purposes:

Service Provision and Account Management:
  • To create and manage your account
  • To process your deposits and withdrawals
  • To provide customer support
  • To verify your identity and comply with regulatory requirements
Security and Fraud Prevention:
  • To detect and prevent fraudulent transactions
  • To ensure the security of your account
  • To comply with anti-money laundering regulations
  • To conduct risk assessments
Marketing and Communications:

StarGames (STARGAME S.R.L) uses players' personal data for marketing purposes, including:

  • Sending promotional offers, bonuses, and updates
  • Personalizing your gaming experience based on your preferences
  • Informing you about new games, features, and services
  • Conducting surveys and market research to improve our services

Opt-Out Option: Players may opt out of receiving promotional messages during registration or at any time via the website settings or by contacting customer support. Please note that even if you opt out of marketing communications, you will still receive important account-related and security notifications.

StarGames (STARGAME S.R.L) uses cookies and similar tracking technologies to enhance your experience on our website and to collect information about how you interact with our services.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and store certain information about your preferences or past actions.

Types of Cookies We Use:
  • Essential Cookies: Required for the operation of our website and services, such as security features and basic functionality
  • Preference Cookies: Store your preferences and settings to enhance your experience
  • Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve our services
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements
Managing Cookies:

You can control and manage cookies in various ways:

  • Through your browser settings, you can delete existing cookies and set your browser to block cookies
  • You can adjust your cookie preferences in your account settings on our website
  • You can contact us at support@star-games.co.za to manage privacy settings

Please note that blocking certain cookies may impact your experience on our website and limit the functionality of some features.

We take your privacy seriously and do not sell your personal information. However, we may share your information in the following circumstances:

Service Providers:

We share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers have agreed to keep this information confidential and secure.

Legal Requirements:

We may disclose your information when required by law, such as to comply with a subpoena, legal proceedings, or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Fraud Prevention:

If StarGames (STARGAME S.R.L) identifies fraudulent activities, it reserves the right to disclose the personal data of players involved in such activities to relevant authorities, payment processors, and other gambling operators for fraud prevention purposes.

Business Transfers:

If StarGames (STARGAME S.R.L) is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Protecting your personal information is our priority. StarGames (STARGAME S.R.L) employs advanced security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.

Our Security Measures Include:
  • Encryption: We use 128-bit SSL (Secure Socket Layer) technology to encrypt data transmission between your device and our servers
  • Secure Payment Processing: All financial transactions are processed through secure and PCI-compliant payment gateways
  • Access Controls: We implement strict access controls to limit who can access your personal information within our organization
  • Regular Security Audits: We conduct regular security assessments and audits of our systems and processes
  • Employee Training: Our staff receives regular training on data protection and security practices

While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to take steps to protect your personal information, such as using strong passwords, not sharing your account details, and logging out of your account when using shared devices.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:
  • Account Information: We retain your account information for the duration of your relationship with us and for a period afterward as required by law
  • Transaction Data: Financial transaction records are typically kept for at least 5 years to comply with financial regulations and tax requirements
  • Communication Records: Customer support communications and correspondence may be retained for up to 2 years
  • Marketing Preferences: Your marketing preferences are stored until you change them or close your account

When your personal information is no longer needed, we will securely delete or anonymize it. If you close your account, we may still retain certain information to comply with legal obligations or for legitimate business purposes.

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • Right to Access: You can request a copy of the personal information we hold about you
  • Right to Rectification: You can request that we correct inaccurate or incomplete information
  • Right to Erasure: Under certain circumstances, you can request that we delete your personal information
  • Right to Restriction: You can request that we restrict the processing of your information under certain circumstances
  • Right to Data Portability: You can request to receive your personal information in a structured, commonly used format
  • Right to Object: You can object to our processing of your personal information, particularly for marketing purposes

To exercise any of these rights, please contact our support team at support@star-games.co.za. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

Please note that we may need to verify your identity before processing your request, and in some cases, we may be required to retain certain information for legal or regulatory purposes.

StarGames (STARGAME S.R.L) is committed to responsible email practices and complying with anti-spam laws. Our anti-spam policy covers how we communicate with you and how you can manage your communication preferences.

Communication Practices:

All registered customers will receive announcements and newsletters from StarGames (STARGAME S.R.L) and/or subsidiaries by email regarding various aspects of the Service, including, without limitation, notices of future upgrades or changes, service-affecting issues or events, or special offers and promotions from StarGames (STARGAME S.R.L) and/or subsidiaries.

Managing Communications:

We respect your preferences regarding email communications:

  • A registered customer at StarGames (STARGAME S.R.L) and/or subsidiaries has the option to unsubscribe from all our promotional newsletters
  • All registered customers also have the option to turn on/turn off the newsletter feature in their personal account settings
  • StarGames (STARGAME S.R.L) and all subsidiaries will attempt to assist subscribers who continually receive email they deem to be objectionable and/or unsolicited email and who notify us of the problem
Essential Communications:

Registered customers cannot unsubscribe or choose not to receive newsletters/emails concerning important security software updates or similar information that is of great importance for the customer and the service StarGames (STARGAME S.R.L) and/or subsidiaries provide unless they choose to permanently close their account.

Third-Party Communications:

StarGames (STARGAME S.R.L) and/or subsidiaries do not permit or authorize others to use the services to collect, compile, or obtain any information about StarGames (STARGAME S.R.L) customers or subscribers, including, but not limited to, subscriber email addresses, which are StarGames (STARGAME S.R.L) confidential and proprietary information. Doing so will violate the applicable Terms of Use for the services.

If you feel that you receive unsolicited mail from StarGames (STARGAME S.R.L) and/or subsidiaries, please contact support at support@star-games.co.za .

We may update this Privacy and Anti-Spam Policy from time to time to reflect changes in our practices, services, or applicable laws and regulations. When we make significant changes to this policy, we will:

  • Post a notice on our website
  • Send you an email notification if you have an active account
  • Update the "Last Updated" date at the top of this policy

We encourage you to review this policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms.

If you have questions or concerns about our Privacy and Anti-Spam Policy or our data practices, please contact our support team at support@star-games.co.za.

Contact Information

For any inquiries about our privacy practices or to exercise your rights, please contact our customer support team at support@star-games.co.za.

We are committed to addressing your concerns and will respond to your inquiries in a timely manner.