These Terms and Conditions may be changed by StarGames (STARGAME S.R.L) when the need arises. StarGames (STARGAME S.R.L) will do everything possible to inform players about important changes. However, please check the Terms and Conditions on a regular basis in order to stay informed about changes.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.
StarGames (STARGAME S.R.L) offers various gaming options including casino games, slots, sports betting, e-sports, prematch and live events, games with live dealers, and TV games.
Important: When game malfunction occurs, all winnings will be voided.
Important: When you start any of the games of Live Dealers, TV Games, Sports, or Sports Betting, all previously accumulated bonuses will be nullified at the first bet.
Each game has its own set of rules which players are expected to understand before participating. Detailed game rules can be found within each game's information section.
StarGames (STARGAME S.R.L) accepts players only from countries and geographic regions where online gambling is permitted by law. Players must independently verify the regulations and laws governing gambling in their region of residence. Responsibility for failure to comply with such laws lies entirely with the player.
Only persons over the age of 18, or the age required to participate in online gambling according to the laws of their residence, are allowed to play on the website. Responsibility for knowing such laws lies entirely with the player.
Restricted Regions: If you are a player from Spain, the United Kingdom, the United States of America, or any U.S. territory, you are prohibited from playing for real money on the website, including games for Bitcoin.
StarGames (STARGAME S.R.L) reserves the right to request evidence of a player's age and to limit access or suspend accounts for players who fail to provide such evidence.
When registering an account, you must provide accurate, complete, and current information. Any inaccuracies may result in the termination of your account.
You are responsible for maintaining the confidentiality of your account credentials. All activities that occur under your account are your responsibility.
Each player is permitted to create and use only one account. Multiple accounts registered by the same person will be considered a violation of these terms and may result in:
Players are solely responsible for paying all necessary fees and taxes on winnings, as required by the legislation of their country or region of residence.
Wagering Requirement: If a player requests withdrawal of funds without betting an amount equal to at least three times their last deposit, StarGames (STARGAME S.R.L) reserves the right to charge processing costs for both the deposit and withdrawal. This decision is at the sole discretion of StarGames (STARGAME S.R.L).
All deposits must be played through before any withdrawals can be processed. You cannot withdraw deposited funds directly; you can only withdraw winnings.
Players confirm that they know the rules of the games they participate in on the website. Responsibility for understanding the payout percentage of winnings in specific games lies entirely with the player.
StarGames (STARGAME S.R.L) takes all possible measures to protect player data and provides it only to parties involved in gambling services. However, StarGames (STARGAME S.R.L) is not responsible for how third parties manage this information. Handling of personal data by third parties is governed by their terms and conditions.
Technical Issues: StarGames (STARGAME S.R.L) is not responsible for hardware or software defects, loss of internet connection, or other technical issues that limit player access or interrupt gameplay. When game malfunction occurs, all winnings will be voided.
Each player is allowed to create only one account. Creating multiple accounts may lead to the removal of all accounts and cancellation of cash payments.
Players must not share their account credentials or allow third parties (including minors) to access their accounts. The website is for personal use only and may not be used for commercial profit.
Accounts found to be used by anyone other than the registered account holder may be suspended or terminated at StarGames (STARGAME S.R.L)'s discretion.
StarGames (STARGAME S.R.L) offers various bonuses and promotions, including:
Bonus Activation: Bonuses are not credited immediately after deposit. They activate only when your balance reaches 0.00, applying to your next deposit.
Playing high-risk games during Happy Hour will result in the loss of your bonus. Your account balance must be below R10 to claim any bonus coupon.
StarGames (STARGAME S.R.L) reserves the right to modify or cancel any promotion at any time. New promotions with specific game rules and wagering requirements will be introduced in the future.
StarGames (STARGAME S.R.L) enforces strict anti-fraud policies. Any suspected fraudulent actions, including collusion, development of unfair winning strategies, or use of fraudulent payment methods, may result in account closure and cancellation of payments.
Fraud Reporting: StarGames (STARGAME S.R.L) reserves the right to notify authorities of fraudulent activity. If StarGames (STARGAME S.R.L) suspects fraudulent activity in relation to any account or bet, StarGames (STARGAME S.R.L) reserves the right to suspend the account and the processing of any and all transactions on that account until StarGames (STARGAME S.R.L) is satisfied that the transactions concerned are lawful.
StarGames (STARGAME S.R.L) may request identity verification documents, including photos with identification documents. Failure to comply within one month may result in account closure and forfeiture of balances. Altering photo documents with special software is strictly prohibited.
StarGames (STARGAME S.R.L) provides various methods to fund accounts, including Visa, MasterCard, and online wallets. For region-specific deposit methods, contact support at support@star-games.co.za.
The minimum deposit amount is R30. All deposits must be made using payment methods registered in the name of the account holder.
In adherence to the company's anti-money laundering policies and procedures, account holders are required to turn over, stake or spend their full deposit, before a withdrawal may be processed.
The minimum withdrawal amount is 200 ZAR.
Withdrawal requests may take up to five days to process. Withdraw before 13h00 for funds to reflect by 23h00 on weekdays. After 13h00 on Fridays, withdrawals are processed on Monday.
Each player can make up to two withdrawals per day and seven per week.
Withdrawals exceeding payment system limits may be split into multiple payments.
Important: You are not allowed to withdraw funds which you deposited. You are only allowed to withdraw winnings.
StarGames (STARGAME S.R.L) supports withdrawals via Visa OCT and Mastercard Payment Transfer. Note that cards must not be corporate and must be issued in permitted countries.
StarGames (STARGAME S.R.L) reserves the right to verify a player's identity before processing withdrawals. Any discrepancies in provided information may result in denied payment and account suspension.
StarGames (STARGAME S.R.L) is committed to promoting responsible gaming. We encourage players to:
If you feel that your gaming habits are becoming problematic, please consider seeking help from professional organizations specializing in gambling addiction.
For more information on responsible gaming, please visit our Responsible Gaming page.
If you have any questions about these Terms and Conditions or need assistance with your account, please contact our customer support team.
Email: support@star-games.co.za